Terms of Use

1Acceptance of Terms

By accessing, browsing, or using Plotrixx (the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and the Refund & Cancellation Policy in Section 7.

If you do not agree with any part of these Terms, please do not use Plotrixx. We reserve the right to modify these Terms at any time and will notify registered users of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

2Eligibility

• You must be at least 18 years of age to create an account and make purchases on Plotrixx.
• Users under 18 may use Plotrixx only with verifiable parental or legal guardian consent.
• By using this Platform, you confirm all information you provide is accurate, current, and complete.
• Persons previously banned or suspended from Plotrixx may not create new accounts.

3User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at [email protected] if you suspect unauthorized access.
• Accounts are personal and non-transferable. You may not sell, share, or transfer access.
• You may not create more than one account per person without explicit permission from Plotrixx.

4Content & Intellectual Property

• Creator Rights: Writers and voice artists retain full ownership of uploaded content. By uploading, you grant Plotrixx a non-exclusive, royalty-free license to host, display, and distribute your content on the Platform.
• Reader / Listener Rights: All content is for personal, non-commercial use only. No downloading, copying, recording, or redistribution is permitted.
• Plotrixx IP: The Plotrixx name, logo, interface design, and all original Platform content are protected under applicable intellectual property laws.
• Copyright Infringement: To report infringing content, email [email protected] with details of your claim.

5Coins & Payments

Plotrixx uses a virtual coin system ("Coins") to unlock individual chapters, audiobook episodes, and show episodes.

• 1 Coin = ₹0.50 (indicative; subject to change with notice)
• 2 Coins unlock 1 novel chapter or audiobook episode · 6 Coins unlock 1 show episode
• Coins have no expiry date, are non-transferable between accounts, and cannot be redeemed for cash
• All payments are processed securely via Razorpay. Plotrixx never stores your card or bank details.

6Subscriptions

• Subscriptions auto-renew monthly unless cancelled at least 48 hours before the renewal date.
• You may cancel anytime from account settings. Access continues until the end of the current billing period.
• Plotrixx may offer promotional pricing; standard pricing resumes after any promotional period ends.
• Subscriptions cannot be paused, shared, or transferred to another account.
• Cancelling mid-cycle does not entitle you to a pro-rated refund, except as described in Section 7.

7Refund & Cancellation Policy

By completing a payment on Plotrixx, you acknowledge and agree to the following refund and cancellation terms.

7.1 — Coin Bundles (One-Time Purchases)

• Coins are non-refundable once purchase is confirmed, as they are a digital product credited instantly to your wallet.
• If Coins were not credited due to a payment processing error on our end, contact us within 7 days for a full refund or re-credit.
• Duplicate charges due to payment gateway errors will be refunded within 5–7 business days of verification.

7.2 — Subscription Plans

7.3 — Creator Add-On Packs (One-Time)

• Audiobook slot packs and episode extension packs are non-refundable once purchased.
• If an add-on was not applied to your account due to a technical error, contact us within 7 days for a resolution or re-credit.

7.4 — How to Request a Refund

• Email [email protected] with your registered email, Razorpay transaction ID, and reason for the request.
• Or submit a ticket via the Help & Support section in your account dashboard.

Approved refunds are processed to the original payment method within 5–7 business days. Your bank may take an additional 2–5 days to reflect the credit.

8Creator Obligations

• You must own all rights to content you upload, or hold explicit permission from the rights holder.
• Your content must comply with all applicable Indian laws including the Information Technology Act.
• You agree to maintain the quality of content that readers/listeners have paid to access.
• You may not upload AI-generated content presented as original human-authored work without clear disclosure.
• You may not use Plotrixx to distribute plagiarized, defamatory, obscene, or illegal content.
• Creator earnings are subject to applicable TDS deductions as per Indian tax law.

9Prohibited Conduct

• Hate speech, harassment, threats, or discrimination based on any protected characteristic
• Distribution or solicitation of illegal, pornographic, or harmful content
• Fraudulent chargebacks, payment manipulation, or abuse of the refund policy
• Using bots, scrapers, or scripts to access Platform content
• Attempting to reverse-engineer or copy any part of the Platform
• Circumventing coin unlock systems through technical exploits
• Impersonating other users, creators, or Plotrixx staff

10Suspension & Termination

Plotrixx reserves the right to suspend or permanently terminate any account that violates these Terms without prior notice in severe cases. Grounds include:

• Uploading plagiarized or infringing content
• Fraudulent payment activity or chargeback abuse
• Harassment of other users or Plotrixx staff
• Platform manipulation or bot activity

Upon termination for policy violations, any unused Coins in your wallet are forfeited. If you voluntarily delete your account, unused Coins are also forfeited.

11Disclaimer & Limitation of Liability

Plotrixx is provided on an "as is" basis. We are not liable for:

• Temporary outages or data loss caused by circumstances beyond our control
• The quality or accuracy of user-uploaded content
• Indirect, consequential, or incidental damages arising from use of the Platform
• Payment failures or delays caused by third-party payment gateways

Plotrixx's total liability for any claim shall not exceed the total amount you paid to Plotrixx in the 3 months preceding the claim.

12Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India. We encourage you to contact us first to resolve any concerns before pursuing legal action.

13Contact Us

Questions about these Terms or want to raise a concern? We're happy to help.

Last updated: April 2, 2026