Help & Support

Got questions?
We've got answers.

Everything you need to know about reading, listening, creating, and earning on Plotrixx.

🔍
🔍
No results found
Try different keywords or browse by category above.
📖

Reading Novels

How many chapters are free to read? ▾
The first 15 chapters of every novel on Plotrixx are free. However, login is required to read any chapter, as this allows us to track your progress and provide a seamless reading experience.
✓Chapters 1–15 - Free (Login Required)
🔒Chapter 16+ - Unlock by waiting 2 days, or using coins
Do I need an account to read? ▾
Yes! An account is required to read any chapter on the platform. Having a free account lets you save your reading progress, bookmark your favorite stories, and receive notifications when new chapters are unlocked.
Can I read offline or download chapters? ▾
Not right now. Reading requires an active internet connection for both Free and Coin readers, so we can accurately track your progress and unlocks. Offline downloads are on our roadmap - we'll announce it here when it's available.
Will my reading progress sync across devices? ▾
Yes! When logged in, your reading progress, bookmarks, and history automatically sync across all your devices - mobile, tablet, and desktop. Sign in with the same account and pick up exactly where you left off.
Can I change the font size or reading theme? ▾
Yes. The reading view allows you to adjust the font size with a range of 10, 12, 14, or 16. You can also switch between Dark and Light modes to suit your preference. Other formatting options like font family and spacing are currently fixed.
Are there novels in Indian languages other than English? ▾
We encourage writers to publish in a variety of languages. While our current library primarily consists of English and Hindi, we will add more regional languages as writers contribute them. You can check for available languages using the filter on the Browse page.
🎧

Listening to Audiobooks

How many audiobook episodes are free? ▾
The first 15 episodes of every audiobook are free. However, login is required to listen to any episode so that we can accurately track your progress across the series.
Can I change the playback speed? ▾
Yes - variable playback speed (0.75× to 2×) is available to every listener, Free or Coin. Find the speed button in the floating audio player.
Is there a sleep timer? ▾
Yes! A sleep timer is available to every listener. Set it to pause after 15, 30, 45, or 60 minutes, or at the end of the current episode. Find it in the audio player settings (⚙️ icon).
Can I download episodes to listen offline? ▾
Not right now. Listening requires an active internet connection for both Free and Coin listeners. Offline downloads are on our roadmap - we'll announce it here when it's available.
What audio quality can I expect? ▾
All audiobooks stream at 128kbps by default, the same for every listener. Voice artists upload in MP3 or WAV, we transcode for optimal streaming.
🔓

Unlocking Chapters

How does the free wait-to-unlock work? ▾
After you finish the last free chapter or episode (15 for novels/audiobooks, episode 1 for shows), the next one locks for a set number of days before it's free to unlock. The wait time depends on format:
📖Novels: 2-day wait per chapter
🎧Audiobooks: 4-day wait per episode
🎬Shows: 7-day wait per episode
Once the wait passes, the next chapter/episode unlocks automatically and you'll get a notification. Finishing it starts the timer for the one after, and this cycle repeats. Coins skip the wait entirely.
How much does it cost to unlock with coins? ▾
1 coin = ₹0.50. The number of coins per unlock depends on the format:
📖Novels: 2 coins / chapter (₹1)
🎧Audiobooks: 4 coins / episode (₹2)
🎬Shows: 6 coins / episode (₹3)
Coin bundles offer better value the more you buy:
🪙60 coins - ₹29
🪙120 coins - ₹59
🪙240 coins - ₹99 (Most Popular · Save ₹21)
🪙480 coins - ₹239
Do my coins expire? ▾
No. Coins are spent when you unlock a chapter or episode and that unlock is permanent. Unspent coins in your wallet have no expiry date. We don't believe in punishing you for not spending fast enough.
Once I unlock a chapter, can I re-read it anytime? ▾
Yes - unlocked chapters and episodes are permanently yours. You only spend coins once per chapter or episode. Re-read or re-listen as many times as you like. Your unlocked content is tied to your account, safe across devices.
What's the difference between waiting for free and using coins? ▾
Both give you the exact same chapter or episode - the only difference is speed. Wait it out for free (2/4/7 days depending on format), or spend coins to unlock it instantly. There's no other paid tier that skips the queue faster than coins do.
Can I use the same coins for novels, audiobooks and shows? ▾
Yes! Your coin wallet works across the entire platform - there's no separate wallet for reading, listening, or watching. Just remember the cost per unlock is different by format: 2 coins for a novel chapter, 4 coins for an audiobook episode, 6 coins for a show episode.
✍️

For Writers & Authors

Is it free to publish my novel on Plotrixx? ▾
Yes - the Starter Writer plan is completely free. Upload unlimited chapters and earn from coin unlocks (chapter 16+). No listing fees, no hidden costs. Selected writers can also unlock Premium Novel status (chapter-1 monetization, free cover art, discounted trailers, social promotion) through contests, campaigns or the Writer’s Boost add-on, and new novels that hit our milestones qualify for the Rixx Revenue Program (RRP), which pays per word - see the Rixx Revenue Program section below.
What is Writer’s Boost, and what does it include? ▾
Writer’s Boost is a ₹499 add-on that helps a novel get noticed and qualify for the Rixx Revenue Program faster. It includes:
🏠Featured promotion on the Plotrixx home page
🖼️2 free cover images + 1 free video trailer
👑Boosted RRP requirements - 250 views (instead of 500) and 8 followers (instead of 15) in one month. This boost lasts for one month only.
⭐1 novel converted to Premium Novel - guaranteed, with no contest entry needed
🛟Better Support Centre services
You can see how it compares with the other options on the Offers page.
How do I get Premium Novel status? ▾
Premium status is granted in three ways: automatically to approved entries in Plotrixx contests or promotional campaigns; for 1 novel of your choice when you buy Writer’s Boost (no contest entry needed); or by request to the Content team for other qualifying publications.
🔒Chapter/episode locking from Chapter 1, with Free, Followers-only or Coin-unlock set per chapter
🖼️Free custom cover art (normally 40 coins)
🎬Trailer / promo video at 30% off - 84 coins instead of 120
📣Social media promotion across Plotrixx’s handles
Do you accept Hindi romance and school love stories from Indian writers? ▾
Yes! Hindi and English writers are welcome, and romance and school love stories are both accepted. Our Content Guidelines apply to every story.
How do I earn money as a writer? ▾
You earn in two ways:
🪙Coin Unlocks - ₹0.60 per chapter (60% of ₹1, a 2-coin unlock)
🤝Collaboration Split - discussed with PR Lead & finalised by signing the contract
Novels enrolled in the Rixx Revenue Program (RRP) are paid per word instead of the 60% coin-unlock share, plus a guaranteed revenue share on conversions (audiobooks, shows, translations). Earnings are paid monthly via UPI/bank transfer once you reach the ₹200 minimum threshold. A 3% payment gateway fee applies.
Who owns the rights to my novel? ▾
You do. For regular novels, Plotrixx does not claim ownership - you grant us a non-exclusive licence to host and distribute your content, and you can unpublish or delete your work at any time. Exception: for novels enrolled in the Rixx Revenue Program (RRP), Plotrixx holds exclusive conversion rights (audiobooks, video shows, translations and more), backed by a guaranteed revenue share for you on each new medium. See the RRP section for details.
Is there a required format or chapter length? ▾
Yes. To ensure a consistent reading experience, we have the following requirements:
📝Word Count: Minimum 800 and maximum 3,000 words per chapter (850 minimum for RRP novels).
🏷️Chapter Title: Minimum 1 and maximum 25 words.
How often do I need to publish new chapters? ▾
There's no mandatory schedule, write at your own pace. That said, consistent publishing (weekly or bi-weekly) dramatically helps reader retention - and on the Rixx Revenue Program, an unbroken daily streak raises your per-word rate. Scheduled publishing - write in batches and auto-publish on a set day - is included free for every writer.
Can a voice artist turn my novel into an audiobook? ▾
Yes! Voice artists can request to narrate your novel, or you can reach out to one directly. You approve the collaboration and agree on a revenue split, discussed with our PR Lead and finalised by signing a contract.
What analytics can I see about my novel? ▾
Your dashboard shows total readers, chapter-level read counts, reader retention, and coin earnings - all included free for every writer.
👑

Rixx Revenue Program (RRP)

What is the Rixx Revenue Program (RRP)? ▾
RRP pays writers per word for new novels, based on a Streak Status system, plus a guaranteed revenue share whenever the novel is converted into another medium. Reader unlocks work exactly as for any other novel (chapter 16+ via wait or coins). The 60% coin-unlock share does not apply to an RRP novel.
What are the eligibility criteria, and how do I apply? ▾
Your novel must meet all of these:
👁️Minimum 500 views in one month on that novel
👥Minimum 15 followers on your profile
📝Minimum 30,000 words on the novel
There is no external application or Google Form. Your standing on the platform and your novel's consistent progress qualify it for the program. These criteria reflect our newly growing platform and may be adjusted as we expand. With Writer’s Boost, the views and followers requirements drop to 250 views and 8 followers for one month only.
Can Writer’s Boost help my novel qualify for RRP faster? ▾
Yes. While your Writer’s Boost is active, your novel needs only:
👁️250 views in one month (instead of 500)
👥8 followers on your profile (instead of 15)
This reduced requirement is available for one month only. The other RRP criteria, such as new stories only and the minimum word count, are not changed by the Boost.
How much is paid per word? ▾
It isn't a flat rate - it depends on your Streak Status:
🔥Days 1-7 of an active publishing streak: ₹0.03 / word
⚡Days 8-10 of the same unbroken streak (Streak Bonus): ₹0.05 / word
↩️First publish right after a missed day: ₹0.02 / word
⏸️No chapter published that day: ₹0
Is payment guaranteed if my story gets very few views? ▾
Payment is guaranteed as long as each episode receives at least 10 views. If a novel stalls, we wait 15 days for progress and send a notice before freezing it. A freeze only stops new chapter publishing while the novel can't earn, protecting your effort, and it lifts as soon as the novel progresses.
Can I enrol a story I've already written or published elsewhere? ▾
No. RRP contracts are for new stories only. Previously written stories aren't eligible, and a novel already published on another platform can't be submitted, as it could create copyright conflicts and risks for the platform.
What are the word-count and originality requirements? ▾
📝Minimum 850 words per update/chapter.
🚫No unfair word inflation: padding, repetition, filler paragraphs, copy-pasted or auto-generated bulk text, or manipulating the editor.
✍️Each chapter must be substantially your own original work.
🔍No chapter may exceed 40% similarity to any existing work (your own elsewhere, another author's, or AI-generated/derivative text), as determined by Plotrixx's plagiarism-checking process.
When and how do I get paid? ▾
You earn as you publish, shown on your dashboard and wallet in real time.
📥Request a withdrawal anytime between the 16th and the 5th of the following month.
⚙️Requests are processed between the 6th and 15th of each month.
🏦UPI payments clear on the 10th; NEFT payments by the 15th.
The ₹200 minimum and 3% payment gateway fee apply.
Do I keep my copyright, and can I publish my RRP novel elsewhere? ▾
For RRP-enrolled novels, Plotrixx holds exclusive conversion rights: the right to convert your novel into other mediums (audiobooks, video shows, translations and more), backed by a guaranteed revenue-share agreement with you for each new medium.
✅You may publish on platforms that don't take the novel's rights away entirely (e.g. Pratilipi), as long as no copyright claims or restrictive contracts are involved.
📨You must inform the Plotrixx content team in advance and get formal permission.
🚫If another platform requires an exclusive contract, we can't allow publication there.
🎙️

For Voice Artists

What audio formats do I need to upload? ▾
We accept MP3 (minimum 128kbps, 320kbps recommended) and WAV files. Episodes are re-encoded for optimal streaming. Artists with Premium Audiobook status get priority processing (<2 hours) and quality certification.
How do voice artists earn money? ▾
You earn in two ways:
🪙Coin Unlock (Solo) - ₹1.20 per episode (60% of ₹2, a 4-coin unlock)
🤝Collaboration Split - discussed with PR Lead & finalised by signing the contract
Minimum payout ₹200. A 3% payment gateway fee applies. Payments monthly via UPI. When an RRP novel is converted into an audiobook, the revenue split is agreed in your collaboration contract.
How many audiobooks can I upload? ▾
Free Artist: up to 3 audiobooks. Each audiobook can have as many episodes as needed. If you've been granted Premium Audiobook status, reach out to the Content team about expanding your upload limit.
Do I own the rights to my narration? ▾
Your vocal performance is your intellectual property. For original audiobooks you create independently, you retain all performance rights. For collaborative audiobooks, rights are shared per your agreed terms with the writer. Plotrixx only holds a non-exclusive hosting and distribution licence.
How do I find writers to collaborate with? ▾
Browse writer profiles who've noted they're open to audiobook adaptations, or reach out directly through a novel's page. Our PR Lead can also help facilitate the introduction and finalise the revenue split with a contract.
Any tips for recording quality narration? ▾
Record in a quiet room with soft furnishings to reduce echo. Use a USB condenser microphone if possible. Maintain a consistent distance of 15–20 cm from the mic. Aim for -18 to -20 dBFS average loudness, peaks no louder than -3 dBFS. Check our Creator Resources section for a full guide.
💳

Billing & Coins

What payment methods are accepted? ▾
We accept UPI (all apps), debit & credit cards (Visa, Mastercard, RuPay), net banking, and popular wallets (Paytm, PhonePe, etc.). All transactions are encrypted and we never store card details on our servers.
Are coin purchases refundable? ▾
Coin purchases are non-refundable once the coins are issued to your wallet, since they're available for use immediately. If a payment fails or is charged twice due to a technical error, contact us and we'll sort it out.
Is there a free trial before I buy coins? ▾
There's no subscription or trial to worry about, Plotrixx runs on a free-to-start, pay-per-unlock coin model. Read or listen to the first 15 chapters/episodes of anything for free, and only buy coins when you want to skip the wait. Start with the smallest bundle (60 coins, ₹29) to try it out.
Does Plotrixx show ads? ▾
Currently no - Plotrixx is ad-free for all users during our early launch period. Our model is built on coins. If this ever changes, all users will receive at least 30 days' advance notice.
Do I get a receipt or GST invoice for purchases? ▾
Yes. An email receipt is sent automatically for every purchase. GST-compliant invoices are available from Account → Billing. For custom invoices for reimbursement, contact billing@novasounds.in.
👤

Account & Privacy

Can I delete my account and all my data? ▾
Yes. Go to Settings → Privacy → Delete Account. All personal data is permanently removed within 30 days. For writers, your published novels will be taken down. We recommend exporting your data before deletion.
Does Plotrixx sell my personal data? ▾
Never. We do not sell, rent, or share your personal data with third parties for advertising. Data collected (reading habits, device info) is used solely to improve your Plotrixx experience. Read our full Privacy Policy for details.
I forgot my password. How do I reset it? ▾
Click "Login" in the top navigation, then choose "Forgot Password?". Enter your registered email and we'll send a secure reset link within a few minutes. If you signed up via Google or Apple, use that login method instead.
Can I be both a reader and a writer on the same account? ▾
Yes! A single Plotrixx account lets you read, listen, write, and narrate - all in one place. Switch between your Reader Dashboard and Creator Dashboard from the account menu without logging out.
📋

Content Guidelines

✅ What content is allowed on Plotrixx? ▾
All original fiction, non-fiction, and audiobooks are welcome. For mature content tagged [18+], the following is permitted:
✅Consensual sexual content between adult fictional characters (explicitly stated as 18+ in the story).
✅Sensual, explicit, and erotic writing with a narrative arc.
✅LGBTQ+ content, all orientations and identities welcome.
✅Dark Romance themes (power imbalances, morally grey) clearly tagged as fiction.
✅Audiobook narration of 18+ novels, same content rules apply.
✅Chapter-level content warnings are strongly encouraged.
🚫 What is strictly prohibited - Zero Tolerance? ▾
The following result in immediate removal and permanent ban, and may be escalated to legal authorities:
🚫No minors in sexual situations, ever. Age-ambiguous characters are off-limits.
🚫No non-consensual content framed positively. Dark themes must carry weight and consequence, never glorification.
🚫No real people depicted in sexual scenarios.
🚫No bestiality or sexual violence against animals.
🚫No exploitation narratives without critical framing.
🚫No reposts of copyrighted content from other platforms.
🏷️ What are the tagging and labelling requirements for mature content? ▾
📌Mark your upload as [18+] during submission - mandatory.
🏷️Use tags: #Explicit #Sensual #DarkRomance #LGBTQ
⚠️Chapter-level warnings required when content intensity escalates.
🖼️Cover images must not contain nudity. Suggestive imagery allowed within community standards.
🔤Public titles and descriptions must be safe-for-work.
🎙️ Are there special content rules for Voice Artists? ▾
🤝Obtain explicit on-platform permission from the author before narrating mature work.
📜All content prohibitions apply equally to audio narration.
🔇Do not embed personal information within narration audio files.
🤖AI voice clones of other real artists are prohibited for mature content.
⚙️Mark episode settings as "18+ Narration" on upload when applicable.
🚨 How do I report a content violation? ▾
🚩Use the Report (flag) button on any book, chapter, episode, or profile.
⏱️All reports reviewed within 24 hrs. Severe violations escalated to 6 hrs.
🔒Reporters are kept confidential. Good-faith reports are never penalised.
Still need help?

We're here for you.

📧
Email Us
For billing, account issues, or any detailed queries. We respond within 24 hours.
plotrixxcustomercare@gmail.com →
💚
WhatsApp Updates
Follow our official WhatsApp channel to stay updated with announcements, new features, and platform news.
Join the Channel →